Terms and Conditions garuda138 – Platform Usage Guide

By registering or using any part of the garuda138 platform — whether via website, Android or iOS mobile app — you are deemed to have read, understood and agreed to be bound by all terms and conditions stated in this document.

These terms constitute a legally binding agreement between you as the user and the garuda138 management. If you do not agree with any part of these terms, you are advised not to use our platform.

To register and use Garuda138 services, you must meet the following eligibility requirements:

• Aged at least 18 years old on the date of registration.
• A private individual, not a corporation or other legal entity.
• Not acting as an agent or representative of any third party.
• Residing in or accessing the platform from a region where online gaming activity is not absolutely prohibited by local law.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and a valid email address. False or inaccurate information may result in account suspension or closure.

A KYC (Know Your Customer) process is required to verify your identity before you can make your first withdrawal. Accepted documents include the Malaysian national ID (MyKad), passport, or other official identity documents.

You are fully responsible for keeping your garuda138 username and password secure. garuda138 will never ask for your password via email, phone or live chat — be cautious of anyone who does.

Security measures we recommend:

• Use a unique, strong password (a combination of letters, numbers and symbols).
• Do not share your password with anyone, including family members.
• Enable two-factor authentication (2FA) if available.
• Log out of your account when using a public or shared device.

Any activity that occurs in your account is your responsibility, unless you have reported unauthorised access to the garuda138 support team within a reasonable time.

Garuda138 supports a variety of local Malaysian payment methods including FPX, Touch 'n Go, GrabPay, Boost and bank transfer. All financial transactions are processed through secure channels protected with encryption.

Regarding deposits:

• The minimum deposit amount is RM 20, or as required by your chosen payment method.
• Deposits will be credited to your account within 1–5 minutes depending on the payment method.
• Garuda138 does not charge any processing fees for deposits.
• Deposited funds must originate from a legitimate source in your own name.

Regarding withdrawals:

• Withdrawal requests will be processed within 5 minutes to 24 hours depending on the payment method and account verification status.
• KYC must be completed before your first withdrawal is approved.
• Withdrawals must be made to an account or e-wallet registered under the same name as the account holder.
• Garuda138 reserves the right to request additional supporting documents for withdrawals exceeding certain limits for legal compliance purposes.

Garuda138 offers a wide range of bonuses and promotions for members, including a welcome bonus, weekly cashback, daily deposit bonus and more. All bonuses are subject to specific terms and conditions stated on the Promotions.

General principles for all bonuses:

• Each bonus has rollover requirements that must be met before a withdrawal is permitted.
• Only one active bonus at a time unless otherwise stated.
• Bonuses cannot be transferred between accounts.
• Garuda138 reserves the right to void bonuses if misuse or fraud is suspected.
• Accumulated bonus value will expire according to the time frame set for each promotion.

If you make a deposit without selecting any bonus, that deposit is treated as a regular deposit with no bonus and cannot be switched to claim a bonus once gameplay has begun.

All games available at garuda138 use RNG (Random Number Generator) technology certified by independent auditing bodies. This ensures every game outcome is fully random and cannot be predicted or manipulated by any party.

In cases where a technical error occurs during gameplay — such as an internet connection disruption, server failure or incorrect display — garuda138 reserves the right to:

• Cancelling problematic game rounds and refunding the wager.
• Correcting payment errors that occurred due to technical failures.
• Suspending accounts for investigation if unusual activity is detected.

The decision of garuda138 management in any game-related dispute is final after a thorough investigation, taking into account server log evidence and transaction records.

The following activities are strictly prohibited on the garuda138 platform and may result in immediate account closure and forfeiture of all balances:

• Identity fraud – using another person's name, documents, or personal information.
• Money laundering – using the platform to transfer or conceal funds from illegal sources.
• Collusion – colluding with other players to gain an unfair advantage.
• Hacking and technical fraud – using software, bots, or technical methods to exploit the system.
• Duplicate Registration – holding more than one account for the purpose of accumulating bonuses or evading restrictions.
• Bonus abuse – placing wagers solely to meet rollover requirements with no genuine intent to play.

Garuda138 reserves the right to suspend or close the account of any user for the following reasons:

• Violation of any terms and conditions in this document.
• Suspicion or confirmation of fraudulent activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Upon request by a competent legal authority.
• Account inactive for more than 12 consecutive months.

If your account is closed due to a violation, any valid balance (excluding bonuses with incomplete rollover) will be processed for return within 7 working days, unless an active investigation is ongoing.

You also have the right to close your own account at any time by contacting our customer support team. Any remaining funds will be returned once compliance with all active transaction requirements has been confirmed.

Garuda138 is committed to protecting the privacy and personal data of all members. Information you provide during registration and use of the platform is collected for account management, transaction processing and regulatory compliance purposes.

Your data is protected with 256-bit SSL encryption and stored on secure servers. garuda138 does not sell or disclose your personal information to third parties for marketing purposes without your consent.

Full details on how we manage your data are available in the Privacy Policy our comprehensive guide. We encourage you to read it carefully.

Garuda138 is not responsible for any financial losses arising from gaming activity on this platform. Online gaming involves real financial risk, and the decision to play is entirely your personal responsibility.

The garuda138 platform is provided "as is" and we make no guarantee that it will operate without interruption at all times. However, we strive to achieve 99.97% uptime and will notify users of any planned maintenance.

Under any circumstances, garuda138's maximum liability to you shall not exceed the value of your net deposits in the 30 days prior to the claim arising.

Garuda138 reserves the right to amend, update or replace any part of these terms and conditions at any time without prior notice. Any material changes will be communicated to members via in-app notifications or registered email.

The latest update date is always displayed at the top of this document. We encourage you to check this page periodically to ensure you are always aware of the current terms in effect.

If you have any questions, concerns or complaints regarding these terms and conditions or your use of the garuda138 platform, our support team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the website or app.
• Email: [email protected] (response within 24 hours)
• FAQ: Visit page FAQ for instant answers to common questions.

We aim to respond to all enquiries within 24 working hours and resolve all complaints within 7 working days from the date the complaint is received.